Statutory Planning Services Review

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As part of the ongoing organisational service review process, the Mansfield Shire Council is has engaged Grosvenor consultants to undertake a review of the performance of Council’s Statutory Planning Unit.

The Planning and Environment Regulations 2015 set out requirements of Council in carrying out its duty including:

▪ Processing of permits

▪ Certificates of compliance

▪ Compensation

▪ Enforcement and legal proceedings

▪ Administration.

Fees charged by Council for carrying out its roles are specified in the Planning and Environment (Fees) Regulations 2016.

Council’s Statutory Planning Team is situated within the Development Services Department, and comprises 5 staff, including the Development Services Manager, Principal Planner, two Planning Officers and Development Services Administration Assistant.

The objectives of this review process are to:

  • Clearly define the existing scope and purpose of statutory planning services.
  • Determine the extent to which these services meet organisational objectives, and operational and legislative requirements.
  • Identify and engage with internal and external users of the services and assess the degree to which the current services meet the needs of these groups.
  • Use appropriate indicators to assess the effectiveness and efficiency of statutory planning services when compared with similar councils.
  • Identify Council’s internal capabilities and resourcing capacity to deliver statutory planning services in future.
  • Identify options and opportunities for improved service outcomes, including exploration of best-practice service delivery models.


How can you get involved

Public Forum Invitation

Mansfield Shire Council has engaged Grosvenor Performance Group (Grosvenor) to undertake an independent review of its Statutory Planning Services.

Community members now have the opportunity to provide comments and suggestions on the performance of the Council’s Statutory Planning Services through the independent facilitation of a live online Public Forum. The feedback provided by community members will assist the Council to manage the community’s expectations and will contribute to enhancing its service delivery.

The focus of this forum is to obtain your views and insights on services that are delivered by Statutory Planning Services within Mansfield Shire Council. These include, but are not limited to:

  • planning application outcomes
  • timeliness of applications
  • communications and customer service
  • strategic planning
  • facilitation of the responsible growth and development of Mansfield Shire Council

Key Information

WHEN: Tuesday 30 June 5 PM - 6 PM

HOW: Microsoft Teams (see link below, no download required)
Please log on 5 minutes before commencement to allow for an on-time start of the live session

To participate in the online Public Forum

  1. Click on the “Join Microsoft Teams Meeting” link below
  2. Select “Join on the web instead”

If the above steps do not work for you, call the number and key in the Conference ID below.

Online Public Forum Link:
Join Microsoft Teams Meeting
+61 2 8318 0085 Australia, Sydney (Toll)
Conference ID: 416 707 860#

For technical problems, please contact Grosvenor via email (brianmendis@grosvenorpg.com.au).

HOSTS:

  • Mira Shennan, Grosvenor (Key Facilitator)
  • Ashleigh Fitzgerald, Grosvenor (Support Facilitator and Management of Live Comments)
  • Brian Mendis, Grosvenor (Technical Support and Note Taker)

Invitation for Comments

The focus of the Public Forum will be for community members to comment and provide feedback. To facilitate this, and to allow anonymous feedback, we invite all interested community members to post their comments/questions before the Public Forum via the survey at the Survey Monkey link below by 5pm, 25 June 2020.

In particular, the Council is interested to understand the following:

  1. What does the Council’s Planning Services team do well?
  2. What could be improved?
  3. What do you want to see in the future (what does success look like for you)?
  4. Do you have any suggestions for improvement (how we can achieve success)?

Survey link: Planning Services Satisfaction Survey

We look forward to hearing from you.


As part of the ongoing organisational service review process, the Mansfield Shire Council is has engaged Grosvenor consultants to undertake a review of the performance of Council’s Statutory Planning Unit.

The Planning and Environment Regulations 2015 set out requirements of Council in carrying out its duty including:

▪ Processing of permits

▪ Certificates of compliance

▪ Compensation

▪ Enforcement and legal proceedings

▪ Administration.

Fees charged by Council for carrying out its roles are specified in the Planning and Environment (Fees) Regulations 2016.

Council’s Statutory Planning Team is situated within the Development Services Department, and comprises 5 staff, including the Development Services Manager, Principal Planner, two Planning Officers and Development Services Administration Assistant.

The objectives of this review process are to:

  • Clearly define the existing scope and purpose of statutory planning services.
  • Determine the extent to which these services meet organisational objectives, and operational and legislative requirements.
  • Identify and engage with internal and external users of the services and assess the degree to which the current services meet the needs of these groups.
  • Use appropriate indicators to assess the effectiveness and efficiency of statutory planning services when compared with similar councils.
  • Identify Council’s internal capabilities and resourcing capacity to deliver statutory planning services in future.
  • Identify options and opportunities for improved service outcomes, including exploration of best-practice service delivery models.


How can you get involved

Public Forum Invitation

Mansfield Shire Council has engaged Grosvenor Performance Group (Grosvenor) to undertake an independent review of its Statutory Planning Services.

Community members now have the opportunity to provide comments and suggestions on the performance of the Council’s Statutory Planning Services through the independent facilitation of a live online Public Forum. The feedback provided by community members will assist the Council to manage the community’s expectations and will contribute to enhancing its service delivery.

The focus of this forum is to obtain your views and insights on services that are delivered by Statutory Planning Services within Mansfield Shire Council. These include, but are not limited to:

  • planning application outcomes
  • timeliness of applications
  • communications and customer service
  • strategic planning
  • facilitation of the responsible growth and development of Mansfield Shire Council

Key Information

WHEN: Tuesday 30 June 5 PM - 6 PM

HOW: Microsoft Teams (see link below, no download required)
Please log on 5 minutes before commencement to allow for an on-time start of the live session

To participate in the online Public Forum

  1. Click on the “Join Microsoft Teams Meeting” link below
  2. Select “Join on the web instead”

If the above steps do not work for you, call the number and key in the Conference ID below.

Online Public Forum Link:
Join Microsoft Teams Meeting
+61 2 8318 0085 Australia, Sydney (Toll)
Conference ID: 416 707 860#

For technical problems, please contact Grosvenor via email (brianmendis@grosvenorpg.com.au).

HOSTS:

  • Mira Shennan, Grosvenor (Key Facilitator)
  • Ashleigh Fitzgerald, Grosvenor (Support Facilitator and Management of Live Comments)
  • Brian Mendis, Grosvenor (Technical Support and Note Taker)

Invitation for Comments

The focus of the Public Forum will be for community members to comment and provide feedback. To facilitate this, and to allow anonymous feedback, we invite all interested community members to post their comments/questions before the Public Forum via the survey at the Survey Monkey link below by 5pm, 25 June 2020.

In particular, the Council is interested to understand the following:

  1. What does the Council’s Planning Services team do well?
  2. What could be improved?
  3. What do you want to see in the future (what does success look like for you)?
  4. Do you have any suggestions for improvement (how we can achieve success)?

Survey link: Planning Services Satisfaction Survey

We look forward to hearing from you.